Terms & Conditions

1. Agreement to Terms

By accessing or using the services provided by The Flavor and Fragrance Outsource Inc. ("Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Description

The Flavor and Fragrance Outsource Inc. provides professional flavor and fragrance consulting services, including but not limited to:

• Flavor and fragrance matching and duplication
• GC/MS (Gas Chromatography/Mass Spectrometry) analytical services
• Product development and formulation
• Quality assurance and quality control consulting
• Process optimization services
• Flavor creation and custom formulation

3. Client Portal Access

Access to our client portal requires registration and account creation. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Confidentiality

We understand the sensitive nature of flavor and fragrance formulations. All information shared with us, including but not limited to formulas, analytical results, product specifications, and business information, will be treated as strictly confidential. We will not disclose your confidential information to any third party without your prior written consent, except as required by law.

5. Intellectual Property

Unless otherwise agreed in writing, all intellectual property rights in work product created by us specifically for you shall be assigned to you upon full payment. Our pre-existing intellectual property, methodologies, and know-how remain our property.

6. Payment Terms

Payment terms are as specified in individual project agreements or invoices. Unless otherwise stated, payments are due within 30 days of invoice date. Late payments may be subject to interest charges. We reserve the right to suspend services for accounts with outstanding balances.

7. Sample Handling

Samples provided to us for analysis will be handled with care and stored securely. Unless otherwise agreed, samples will be retained for 90 days after completion of services, after which they may be disposed of. If you require sample return, please specify this in writing prior to service commencement.

8. Limitation of Liability

To the maximum extent permitted by law, The Flavor and Fragrance Outsource Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability for any claims arising from our services shall not exceed the fees paid by you for the specific services giving rise to the claim.

9. Warranties and Disclaimers

We warrant that our services will be performed in a professional manner consistent with industry standards. However, we make no warranties regarding the commercial success of any product developed or analyzed. Analytical results are provided based on the samples submitted and the methods employed, and we do not guarantee results for production batches or different sample conditions.

10. Regulatory Compliance

While we may provide guidance on regulatory matters, you are ultimately responsible for ensuring that your products comply with all applicable laws, regulations, and industry standards, including FDA, FEMA GRAS, and other relevant regulatory requirements. Our services do not constitute legal or regulatory advice.

11. Termination

Either party may terminate ongoing service agreements with 30 days written notice. Upon termination, you shall pay for all services rendered up to the termination date. Confidentiality obligations shall survive termination.

12. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, acts of government, pandemic, equipment failure, or supply chain disruptions.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Cooke County, Texas.

14. Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Continued use of our services after such changes constitutes acceptance of the modified terms.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: