Privacy Policy

1. Introduction

The Flavor and Fragrance Outsource Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our client portal, or engage our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and job title
• Company name and address
• Email address and phone number
• Billing and payment information
• Account login credentials

Business Information

In the course of providing our services, we may receive:

• Product samples and formulations
• Analytical data and test results
• Product specifications and requirements
• Project-related communications

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Communicate with you about projects, services, and updates
• Respond to inquiries and provide customer support
• Send marketing communications (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations

4. Confidentiality of Business Information

We understand that flavor and fragrance formulations and analytical data are highly sensitive trade secrets. All business information, including formulas, analytical results, and product specifications, is treated with the utmost confidentiality. We implement strict access controls and security measures to protect this information.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• With your consent: When you have given explicit permission
• Service providers: With trusted partners who assist in our operations (payment processors, hosting providers) under strict confidentiality agreements
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication for client portal access
• Regular security assessments and updates
• Employee training on data protection
• Physical security for samples and documents

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Analytical data and project records are retained in accordance with industry standards and regulatory requirements. Upon request, we can discuss specific retention periods for your data.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

10. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services (such as payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to such transfer.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

15. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information). To exercise these rights, please contact us using the information above.